Delivery Time Scales
LAST DELIVERY DATE FOR GUARANTEED DELIVERY FOR CHRISTMAS 2018 IS WEDNESDAY 19TH DECEMBER.
All of our orders are dispatched via 1st Class delivery or 1st Class recorded Delivery (order value over £10). These are usually delivered the next working day, however in some instances it can take 2 days for goods to be delivered.
Express Delivery – Next day delivery is available on one colour debossed and two colour debossed products. Please note: if a product is added to basket that is not available via express delivery this may delay the delivery time, please check with us before hand in these instances. Express delivery for wristbands is applicable to orders of up to 500 debossed wristbands only. The price starts at £12 for express delivery and increases respectively with the quantity of wristbands.
Free delivery offer - this is limited to UK addresses only. Minimum spend £100 to qualify.
Production time varies from product to product and is stated on the product description pages.
Returns - If you feel your order is as you requested (wrong size, colour, phrase, quantity) then please notify us via email and we shall amend the order correctly where the fault is on our side. Refunds will be given where appropriate if the goods do not meet required standards. All personalisation is final once an order has been placed and therefore any incorrect personalisation is therefore responsible with the customer. Any incorrect personalisation that does not match the customers invoice lies with us, we may need you to return these goods or provide proof.
We are not responsible for items getting misplaced in the post, however if we have dispatched your order and you still have not received it please email us and we shall amend the order where appropriate.
Our standard production time is 5 working days to personalise products, plus postage time which is usually the next working day via our standard 1st class and 1st class recorded service. However for debossed wristbands we do offer an express service which you can select at checkout, this shortens the production time to 1-2 working days with next day guaranteed delivery.
For printed, embossed and ink filled wristbands these have a 10 working day production time. This is because we have to custom make a mold for your personalised goods before we make the product. Please let us know what date you are after your wristbands by at there is some allowance for speeding up this process if needs be.